Refund policy
Returns Policy
Our policy lasts 14 days. If 14 days have gone by since you have received your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with tags attached. We do not offer refunds for incorrect fit or change of mind, refunds are reserved for manufacturing faults only, an online store credit will be issued. Full price items may be returned for an online credit. Online credits are valid for 6 months. Please email us at info@bohemejunction.com to arrange returns.
Please note that the online credit unfortunately does not cover the postage costs due to system setup. It also will not recognise your order value when an online credit is used to apply the Free Shipping.
All SALE items are final, no refund or exchange.
AFTERPAY - Purchases using AFTERPAY will be issued a store credit note, we do not cancel Afterpay payments if you choose to return your order. If a cancellation is required we will deduct 10% to cover fees charged to us by Afterpay.
Several types of goods are exempt from being returned. We also do not accept products that are intimate such as swimwear or lingerie. Additional non-returnable items: Gift cards
To complete your return, we require a receipt or proof of purchase.
Any item not in its original condition, is damaged, stained, has a strong scent, marked with makeup or washed will not be accepted and returned to sender at senders cost.
Refunds (if applicable)
Refunds are reserved for manufacturing faults only. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@bohemejunction.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately all sale items are final and cannot be refunded or exchanged.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@bohemejunction.com
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@bohemejunction.com.
Shipping costs for returning your item You will be responsible for paying for your own shipping costs for returning your item.Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.